Mando has partnered with Confused.com on a new digital project
The new innovations will improve the journey for customers when they are getting car insurance quotes, which across the industry, can be a lengthy and painful process.
A 5-point-plan to improve outcomes for vulnerable customers
Ofgem has outlined 5 key areas it wants the energy industry to focus on to improve outcomes for vulnerable customers. We look at those areas from a digital perspective, across utilities.
Creating inclusive digital experiences for energy customers
Digital is a key channel to help when issues arise, but companies often fail to consider the additional challenges that customers might be dealing with. To create inclusive experiences, here’s five things to consider.
SUGCON 2019: Day one
Chris Thompson shares his thoughts on day one of SUGCON.
A recipe for misery reduction: Intelligent omnichannel conversations
Interactions with financial services providers are generally out of necessity, not desire. Within the financial services sector misery reduction during these moments is often more important than increasing customer experience.
A day in the life of a graduate software developer
Mando’s software developer graduate scheme has now reopened. Having joined the scheme last year, Henry Noble shares his typical day so you know what to expect.
Preparing your CX for the return of the Beast from the East
Utilities and transport companies tend to dread the winter season. Extreme weather can wreak havoc on pipes, power lines and transport links, often revealing issues with digital infrastructure too. It does, however, present a rare opportunity to engage with the customer - and impress.
Barclays innovates the vulnerable customer experience
Barclays is enabling customers to block certain categories of spending to help them take control of their finances.
Vulnerability in the water sector
The Consumer Council for Water (CCWater) has released a new report - Water for All: Affordability and vulnerability in the water sector 2017/18. Here, we look at what progress the sector has made in supporting people in vulnerable circumstances.
