Our support service provides full confidence in the smooth running of your digital services, enabling you to focus on delivering value to your customers. We cover everything from setup and onboarding through to service reporting, and our support service is run entirely by UK-based consultants with knowledge of your platforms and solution, operating 24/7/365.
Unlike a managed cloud provider, our support services cover both infrastructure and applications, so you won’t have to negotiate between multiple partners when an incident or security issue arises. Our infrastructure and application expertise is fully integrated, allowing us to be proactive and efficient when trapping and resolving both incidents and service requests.
As CMS/DXP specialists, we can also add significant value to digital experience platform support, offering 24/7 monitoring, incident management and support of your Optimizely, Sitecore, or Umbraco applications across a variety of hosting platforms including Microsoft Azure and Amazon Web Services (AWS).
And we’re not just Support specialists. We are Optimizely Gold partners and a Sitecore partner with several certified consultants meaning new feature development and specialist consulting is ingrained within our ‘Product’ and ‘Consulting’ service offerings.
We offer a package of repeatable services under the ‘PIES’ framework that will allow our practitioners to identify new features and new tasks to complete to ensure KPIs are met and continuous optimisation:
Performance – This area covers everything from technical SEO, code optimisation and log-file analysis. We can optimise your new or existing site to ensure maximum visibility and best practices when it comes to coding standards.
Intelligence – This area will look at analytics, user testing and conversion rate optimisation (CRO). By investing in this part of the framework, clients are able to improve performance based on actual data and behaviours.
Experience – This area of the framework looks at things such as site speed and accessibility to ensure the best possible UX. This is vital for a more inclusive web experience. We will also review the key journeys on the website and understand the optimum route to conversion.
Security – We may look at database or operating system health in this section and identify tasks which will protect data and meet industry standard regulations.
All of these products, and the audits that take place off the back of them will help to identify tasks which are then added to the backlog.
We also openly encourage clients to feed into the backlog as their requirements, products, and services change, and as their industry evolves. This is a proactive approach to leverage our knowledge and experience and to ensure we’re making recommendations that will deliver digital transformation.
Once the backlog is populated the tasks can be undertaken through either an ‘Engineering’ or ‘Consultative’ request. This is delivered under the retained team model, where regular stand-ups inform the strategy and sprint planning for the workflow to be completed.
We will engineer a digital future for people that’s more empowered, sustainable, inclusive and adaptable.
Digital consultancy is the process of identifying how investment in digital technologies and approaches can maximise competitive advantage, growth, profit, and value for clients.
As part of our ‘way-of-working’ we have a number of entry level ‘Gateway Services’ which help us to inform the right strategy for our clients and lead them towards our engagement layers and to a retained team.
We have four primary Gateway Services:
UX Audit – User experience (UX) is the difference between a conversion being won or lost. If a customer arrives on site and can’t find the answer to a question, a solution to a problem or convert easily, then revenue can be lost and brand reputation damaged. We can provide a full audit to ensure that your site delights and delivers.
Tech Audit – This audit looks at the technical performance of existing websites and unpacks the issues that may be holding a client back. Implementing the very best code and technical SEO so that your site is found in the right place, at the right time is our ultimate goal.
Roadmap – Success is all in the planning and our road mapping service allows clients to better understand what a workflow will look like and the path to success.
DXP Selection – We work closely with our tech partners at Optimizely, Sitecore and Umbraco to build robust solutions that deliver excellence and digital maturity.
Our DXP selection process allows us to identify the platform that will best meet the client requirements, and which will offer long-term success.
We also offer a number of secondary Gateway Services including:
Analytics Audit – Data is big business and not fully understanding the process of collecting new data or utilising existing data can be the difference between success and failure. Our analytics audit ensures you are best placed to monitor activity and spot new trends.
Accessibility Audit – Digital accessibility is vital if you are to build a site that meets the needs of individuals across the digital spectrum. We audit your site to highlight areas of improvement that will lead to a more inclusive web experience, and which will cater for all.
Onboarding Wizard – A step-by-step guide on how the partnership works and the introductions of tools and processes to make sure key deliverables are reached.