Can digital play a greater role in supporting priority customers?
The topic of priority customers is a growing talking point amongst regulators across sectors – particularly in Utilities and Financial Services. Could digital be better harnessed to support people?
Priority customer interview: Chasing the Stigma
Jake Mills, founder of Chasing the Stigma, tells us about the difficulties faced by people experiencing mental health problems, and how financial services and utilities providers could make their lives a little easier.
Mando has partnered with Confused.com on a new digital project
The new innovations will improve the journey for customers when they are getting car insurance quotes, which across the industry, can be a lengthy and painful process.
A 5-point-plan to improve outcomes for vulnerable customers
Ofgem has outlined 5 key areas it wants the energy industry to focus on to improve outcomes for vulnerable customers. We look at those areas from a digital perspective, across utilities.
Creating inclusive digital experiences for energy customers
Digital is a key channel to help when issues arise, but companies often fail to consider the additional challenges that customers might be dealing with. To create inclusive experiences, here’s five things to consider.
A recipe for misery reduction: Intelligent omnichannel conversations
Interactions with financial services providers are generally out of necessity, not desire. Within the financial services sector misery reduction during these moments is often more important than increasing customer experience.
A day in the life of a graduate software developer
Mando’s software developer graduate scheme has now reopened. Having joined the scheme last year, Henry Noble shares his typical day so you know what to expect.