Is your CX dementia-friendly?

The need for an accessible customer experience is of growing importance: there’s almost 1 million people living with Dementia in the UK and it’s expected to affect over 2 million people in by 2050. Here's some things to consider when designing digital solutions.

Priority customer interview: Elizabeth Bates

We spoke to Elizabeth Bates to learn more about the difficulties faced by people in vulnerable circumstances, and to hear whether utilities and financial services providers could do more to simplify their lives.

Can digital play a greater role in supporting priority customers?

The topic of priority customers is a growing talking point amongst regulators across sectors – particularly in Utilities and Financial Services. Could digital be better harnessed to support people?

Mando achieves ISO 27001 Certification

Mando achieves ISO 27001 Certification

Priority customer interview: Chasing the Stigma

Jake Mills, founder of Chasing the Stigma, tells us about the difficulties faced by people experiencing mental health problems, and how financial services and utilities providers could make their lives a little easier.

Mando has partnered with on a new digital project

The new innovations will improve the journey for customers when they are getting car insurance quotes, which across the industry, can be a lengthy and painful process.

A 5-point-plan to improve outcomes for vulnerable customers

Ofgem has outlined 5 key areas it wants the energy industry to focus on to improve outcomes for vulnerable customers. We look at those areas from a digital perspective, across utilities.

Creating inclusive digital experiences for energy customers

Digital is a key channel to help when issues arise, but companies often fail to consider the additional challenges that customers might be dealing with. To create inclusive experiences, here’s five things to consider.

SUGCON 2019: Day one

Chris Thompson shares his thoughts on day one of SUGCON.