Robyn Jones

The new innovations will improve the journey for customers when they are getting car insurance quotes, which across the industry, can be a lengthy and painful process.

Ofgem has outlined 5 key areas it wants the energy industry to focus on to improve outcomes for vulnerable customers. We look at those areas from a digital perspective, across utilities.

Digital is a key channel to help when issues arise, but companies often fail to consider the additional challenges that customers might be dealing with. To create inclusive experiences, here’s five things to consider.

Barclays is enabling customers to block certain categories of spending to help them take control of their finances.

The Consumer Council for Water (CCWater) has released a new report - Water for All: Affordability and vulnerability in the water sector 2017/18. Here, we look at what progress the sector has made in supporting people in vulnerable circumstances.

We’re in no way affiliated with Monzo, but we love experiences that make people’s lives that little bit easier and we think this one deserves some recognition.

If you missed the announcements, from Sitecore Symposium 2018, here's our top picks.

AI has long been used in Financial Services for high frequency trading, credit assessment, and to prevent fraud. Here's how it could drive customer experience.

What Amazon, Uber, Netflix and Apple do if they were to enter the water market?