Robyn Jones

Customer experience is the new battleground for financial services businesses. This whitepaper follows a round table dinner with 30 experts from leading financial services organisations. Download it to learn the what the experts said.

Why digital holds the key to the changing utilities sector

Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing...

With a strong focus on how organisations can improve performance through digital strategies and technologies, we wanted to hear Paul’s thoughts on the role of data and how it can elevate customer experience.

Jonathan Seal has been working in digital since 1997, partnering with numerous utilities clients, and using digital to enhance everything from customer experience, to outreach campaigns and process improvement. Here, he tells us how utilities companies can best prepare for the future…

Mando director, Ian Finch, discusses the latest developments in chatbots and how they're simplifying customer's lives.

Content from our latest Provoke event exploring how businesses are using Chatbots to simplify customer experience

Mando Strategy Director and Wirehive CEO discuss their experience at South by South West