Although built on a standard framework, all our Support agreements are tailored to suit the best working styles of our clients and ourselves.
We have a dedicated Support team who will become an extension of yours, available to support your people, technology, and processes 24/7/365. We have provided this service for more than 12 years to enterprise organisations like JCB, USS, SSEN Distribution, Vodafone, TalkTalk Business, Element Materials Technology, and large-scale utility providers like United Utilities, YTL UK (a group of 13 utilities businesses including Wessex Water and Albion Water) and Electricity North West.
Our business hours and out of hours support service is designed around the needs of our customers - providing skilled experts with a deep understanding of our clients’ digital solutions - enabling incidents and problems to be resolved effectively and efficiently. Our Support team provide an ITIL aligned service desk during core working hours to expediently assign the right resources to address customer support issues. Out-of-hours we provide a single contact telephone number directly manned by our highly skilled, permanent staff to ensure a rapid response to critical incidents.
