Catch up on episode 13 of our #WhatIf webinars, where we discuss digital and sector trends for 2021, with Mark Simpson, Director of Client Services at Mando. 



Although a level of unpredictability is set to remain in 2021, there are some clear trends emerging… 

Trust, authenticity, and sustainability are key aspects to any future successful business, but how does digital enable progress, and what can we do as digital specialists to accelerate performance in these areas?   

Are you poised to take advantage of these and digitally transform your business? 

Watch on demand to discover: 

  • Our four key digital trends affecting your business in 2021; 
  • How those trends can be implemented into your strategy to better serve your customers; 
  • How lacking brand authenticity can cause a loss in trust from your customers; 
  • Specific areas you can focus on to build that trust 
  • What can we do as digital professionals to positively impact climate change;
  • How human emotions and technology will combine to drive change. 

Our webinars are conversation-led and explore the key issues. They are designed so you can take away practical suggestions which can be implemented by your business, to help you excel with your customer experience transformation. 

Interested in talking to one of our consultants?

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