Water Company

We helped a leading UK water company to create digital-first customer journeys that have reduced call centre volumes and increased page views by 31,000 views
Highlights
- We helped a leading UK-based water company reduce call centre volumes by driving an additional 8,446 visits to the website each month
- Customers are now more informed about the organisation as a result of consuming additional content at a rate of an additional 31,730 page views per month
- The newly designed site and user journeys are more engaging with bounce rates reducing by a third – the equivalent of an additional 2,500 engaged visits per month
Background

Business Drivers
Solution
Outcome
Can we help you to increase customer self-serve and reduce call centre volumes?