AI for customer experience
With artificial intelligence, we're able to create more relevant, timely and compelling experiences.
Business caseHelping you create a rationale for investment to get buy-in from decision-makers
Vision, goals and metricsDefining your AI for CX vision, goals to help you reach it, and metrics to track your progress
KPI frameworkIdentifying clear success criteria to help you deliver against your digital strategy
Design and buildCreating AI-driven customer experiences that improve CSAT and reduce costs
Managed servicesSupporting, maintaining and continuously improving your AI solutions
How we help
We help you to understand how off-the-shelf services can be applied to give increased meaning and intelligence to customer interactions, and to structure information and surface recommendations and responses based on customer data. Ultimately helping your customers to self-serve and complete tasks more simply and efficiently and helping you to demonstrate an innovation-led approach to your customers.
We’ll work with you to identify potential use cases for AI across your customer journeys, on web, chat, and voice channels, and prioritise key use cases that will improve your customer experience.