WEBINAR: Episode 5 - #WhatIf...you could improve your CSAT scores just by doing things differently?
Written by Luke Stamper
Customer spotlight: Wessex Water
In episode 5 of our #WhatIf interviews, we introduce our first ‘customer spotlight’, chatting with customer experience transformation expert, Alex Russell-Rutherford from Wessex Water.
Wessex Water’s overarching mission is to be in the top 20 of UK service businesses by 2025. They believe that the only way to deliver this is by doing things differently – an ethos which lends itself to all service businesses, like utilities, financial services and telcos.
What will I get out of watching?:
- Hear how their “Report a Problem” tool has revolutionised customer journeys with smarter support to customers in unexpected, stressful situations;
- How to improve your CSAT scores, to stay ahead of the pack;
- How doing things differently can tackle increasing market pressures and customer expectations;
- How deliberate customer journeys can deliver maximum customer impact.
Download the visual scripture of the webinar here.
Whilst our webinars are conversation-led, exploring the key issues, we also focus on the practical suggestions which can be implemented by your business to help you excel with your customer experience transformation.
What else is going on
-
March 2024
Ghost Spam in GA4 – How to Spot and Deal With It
How to spot and deal with ghost spam in Google Analytics 4 (GA4) to safeguard your data insights. Implement proactive measures to maintain data accuracy.
-
November 2023
Mando to bridge skills gap at BIMA Digital Day
The BIMA Digital Day on November 8th is an attempt to bridge this skills gap, as eight of Mando's experts will spend time with around 240 Year 10 students from The Studio School at their Liverpool campus.