Services

We offer a wide range of services, each designed to help you deliver against the ever-evolving needs of your customers.

Digital Strategy

We work in partnership with you to understand your business and customers and identify opportunities to reduce costs, increase performance and improve overall customer experience.

The strategy that we define for you is built by developing a deep understanding of your business and of your customers. We gather and analyse data, and use our findings to map out every step along your customer's journey; considering their motivations and behaviours.

We never stop looking ahead and supporting you in making key decisions that will accelerate your business and ensure competitive advantage. We think across the long-term, ensuring your digital experience platforms are future-proof and that you're not going to become stuck or get left behind.

The result is a strategic, insight-based roadmap that delivers commercial growth across the short, medium and long-term. This is underpinned by continued analysis, reporting and proactive ideas generation which leads to continuous improvement and ensures that your KPIs and ROI is achieved.

Our Digital Strategy services include:

-    Digital Customer Experience Strategy
-    Digital Employee Experience Strategy
-    Customer Journey Mapping
-    Analytics, Audit & Alignment
-    Content Strategy
-    Technology Consulting
-    KPI Reporting & Optimisation

Experience Design

Our mission is to simplify lives and create outstanding experiences for your customers, using a combined understanding of people, brand and technology.

We start by obtaining deep insight of yours’ and your customers’ wants and needs, analysing key data to build a full view of your businesses and customer behaviour. In-depth understanding of your brand is also developed, as is a full view of the values that it is underpinned by.

Our combination of insight, creativity and technical expertise produces outstanding, intelligent and user-friendly experiences for you and your customers. We provide ideas generation which pushes the boundaries yet stays true to your brand and your customers, and the intelligent journeys that we devise are driven by insights, human psychology and customer behaviour, which makes businesses successful and creates memorable moments for people.

Our Experience Design services include:

-    Creative Design
-    User Interface Design
-    Usability Testing
-    Content Production
-    Conversation Design

Definition and Build

We deliver high quality and robust platforms and products that protect you and your brand, and enable you to optimise your customer experience.

This is achieved by firstly detailing the needs of your business and your customers. We then define, architect and bring to life your platform and products in line with tried and tested methodologies.

Integration of your digital platforms with your business applications is very important, helping to increase efficiency, reduce cost to serve and build a snapshot of your customer behaviours and actions. This enables you to provide your customers with the right service, on the right channel, at the right time.

The result is definition and implementation of robust, scalable and secure business platforms. It will reduce your costs, speed up ‘time to market’ and future-proof your business to enable you to pivot into new markets. To achieve this, we apply our technical intelligence and vast experience along with a diligent, rigorous approach and deep understanding of the technology, your business and customers.

Our Definition and Build services include:

-    Discover, Define & Design
-    Platform Implementation
-    Systems Integration
-    Experience Driven Commerce
-    Web App / .NET Development
-    Integration with Cloud-Based AI

Managed Services

We help to facilitate the smooth running and ongoing maintenance of your digital customer experience, any time, any day. We will help you to architect your hosting environment and define your target operating model for support, aligned with the unique needs of your business.

Round the clock assistance is provided, with skilled technical experts on hand 24/7 to proactively help you deal with any business critical issues. The entire service is managed for you, taking care of hosting, maintenance, subscriptions, licences, and providing expert development resource for small changes and feature enhancement.

The outcome is continuity and support required to get you into Business as Usual with confidence and assurance. Handling all Business as Usual processes removes any headaches, allowing you to focus on working on your business, not in your business.

Our Managed Services include:

-    24/7 BAU Support & Maintenance
-    Managed Hosting
-    Retained Teams

Technology Partners

We partner with leading cloud-based technology platforms to create simple and efficient digital experiences, helping our clients to decide which platform is the best fit for their organisation and working with them to implement it successfully.

sitecore

The Sitecore experience cloud platform empowers you to deliver digital experiences in the context of current and past customer interactions across any channel, in real time and at scale.

We have been a Gold-level partner of Sitecore for more than 5 years, implementing the full XP toolset to improve customer experience and reduce cost to serve. We’ve also got strong experience of taking on existing Sitecore solutions, improving the overall implementation and helping customers to get to grips with the personalisation and analytics tools.

Our work with Robinsons Brewery saw us win ‘Best Use of Commerce’ and ‘Website of the Year’ at the 2016 Sitecore Experience Awards. And in 2017, our customer Norican Group received the bronze award for ‘Best use of Digital in the Engineering & Manufacturing Sector’ at the Digital Impact Awards. Recently we have been working with a major utilities provider, a university and a regulator, helping them to achieve their objectives with Sitecore. Have a look at some of our work here.

Episerver

The Episerver digital experience cloud platform provides an easy-to-use CMS for enterprise organisations, with added tools to deliver personalised campaigns across channels.

We are an Episerver Solution Partner having worked with the platform for more than 5 years. With multiple large Utilities-based implementations running on the DXC Platform, we have in-depth experience of supporting business critical applications in a regulated world.

Our work with both TalkTalk Business and United Utilities won awards at the 2017 Episerver Awards. You can see some of our work here.

Microsoft

We use the .NET, Azure and Cognitive Services platforms to deliver AI-driven digital customer experiences. We have invested heavily into our strategic partnership with Microsoft for over 10 years now, formerly focusing on internal-facing employee experience solutions using SharePoint and Office365, and now focusing on digital customer experience solutions hosted in the cloud and utilising services such as bots and AI to simplify the end customer experience.

We are home to the world’s first Microsoft MVP (Microsoft Most Valued Professional) in the AI and Bot Framework track and have since invested into our knowledge of the Bot Framework and Cognitive Services generally. Our Strategy Director speaks regularly on the anthropology of AI at industry events, along with our Technical Strategist and Microsoft MVP Gary Pretty, who covers the technical implementation.

Our passion is integrating the power of the Microsoft platform with that of our digital experience platforms, Sitecore and Episerver. If you would like to understand how AI-driven experiences can improve customer satisfaction and reduce costs, get in touch, we’d love to help.