2017. The year of the ChatBot. How can your business benefit?

Venue: Mando, 4th floor, No. 5 St Paul's Square, Liverpool, L3 9SJ 

Time: 5.30-8.00pm

A new year and new predictions around the next big thing. Whichever website, blog or social media posts you read, 2017 has been heralded ‘The Year of the ChatBot’.

Do you want to find out how other businesses are using ChatBots to solve customer experience challenges, drive down operational costs and create competitive advantage?

This is no ‘pie in the sky’ session – we’ll show you actual working examples of ChatBots we’ve created for our own business problems and for some of our clients. And we’ll have Alex Fawcett from Sage explaining all about their new “Pegg” chatbot and how it allows start-ups and small business owners, and anyone else who hates admin, to manage their business through their favourite messaging apps.

Join us at the new Mando HQ in Liverpool on Wednesday 15th February 5.30-8.00pm – you’ll be welcomed by Mando’s own on-screen ‘bot’ and see a showcase of the chatbots they’ve built to help around the office.

With technology advancing so rapidly, the next 6 months will see early adopters get considerable competitive advantage as well as cost-saving over their competitors. Sign up now to gain momentum at the start of 2017?

To confirm your attendance, please register on our events page here.


Free Speech

Jonathan Seal, Strategy Director, Mando

From simple messaging automation rules to fully AI-driven interactions, ‘bots are changing the way we live and work and are breaking the dominant model of interacting with brands via websites and apps. Find out how businesses are responding to this trend and using conversational interfaces to unlock opportunity across customer experience, CSAT & NPS, cost reduction, and employee engagement.

Digital strategist, speaker and part time science nerd, Jonathan has worked for more than 20 years in digital media for global brands such as Emirates airlines, Vodafone, Jaguar Land Rover, Tarmac, Saatchi & Saatchi, Toyota, Tata Steel, and many others. Jonathan is currently Strategy Director at digital agency Mando, with a focus on disruption and innovation within the workplace.

ChatBots - what can you implement today?

Gary Pretty, Technical Strategist & Microsoft MVP, Mando

In this session Gary grounds the ChatBot concept and provides an overview of what businesses can implement today. Gary will walk through a real world example for a customer support ChatBot, exploring the various channels available, such as Facebook and web chat, natural language recognition and other common 'bot features.  

Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg

Alex Fawcett, Principal Architect, Mobile and 'Bots, Sage

Pegg is a very exciting development in the history of Sage. Pegg allows start-ups and small business owners, and anyone else who hates admin, to manage their business through their favourite messaging apps. Alex will tell the story of Pegg from incubation to proof-of-concept to industrialisation, share the findings of Sage’s research into the mindset of the millennial entrepreneur, talk about the challenges the developers faced during the incubation of Pegg, and where AI comes into the equation.

Alex Fawcett is Principal Architect of Sage’s Mobile and 'Bots Centre of Excellence. Alex has been with Sage for ten years and involved in mobile development from the early days, and more recently in the ideation of the invisible app. 


17:30-18:15 - Registration & welcome drink/nibbles
18:15-18:20 - Welcome
18:20-18:45 - Jonathan Seal, Strategy Director, Mando
18:45-19:10 - Gary Pretty, Technical Strategist, Mando
19:10-19:35 – Alex Fawcett, Sage
19:35-20:00 - Closing Q&A
20:00 onwards - Networking drinks